Frequently Asked Questions

What is the shipping process?

Orders are usually shipped within 24 hours, not including holidays and weekends, via Fedex ground. Please refer to the map below for estimated domestic transit times:

We cannot ship to APO, FPO, DPO, or PO boxes or to territories outside of the contiguous U.S.
What is your refund/return policy?

Please contact us within 30 days if there are any issues with your order. In order for us to process a refund or return, the original packaging must accompany the item.

Upon receiving your package in our facilities, the merchandise will be inspected. All appropriate credits, exchanges and refunds will be issued for the price of the item(s).  Return shipping fees may apply. All orders will be refunded in the original form of payment. Please note that we cannot accept returns on personalized items, special orders, or items damaged through normal wear and tear.

Terms and Conditions
By using our website or our contact center, you agree to Ikee Design's privacy policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. We will not use or disclose your personal information except: (1) after obtaining your permission to a specific use or disclosure; (2) as we otherwise believe is required by law.
Privacy Policy
Ikee Design maintains security procedures designed to keep information we own, license and process from being accessed by any unauthorized person or business. We use a variety of multi-level security systems to control access to our systems. Orders are handled by encrypted Secure Sockets Layer (SSL) technology. SSL encrypts all of your personal information so that it is secure and protected throughout the process.